Supporting CIC OSLO: Effort in Ensuring Smooth Repairs and Timely Departure

At PT. Bisa Jasa Segara, we pride ourselves on delivering top-tier ship agency services tailored to the needs of vessels arriving at Batam. One of our recent highlights involved assisting CIC OSLO, a large bulk carrier undergoing floating repair at a Batam shipyard. This complex project showcased our commitment to seamless coordination and exceptional service quality.

The CIC OSLO experienced a critical engine failure that necessitated immediate repair. Our role as the ship’s agent began with coordinating the vessel’s safe passage across the busy Singapore Strait and into Batam waters. This involved arranging tugboat escorts, booking a marine pilot and ensuring smooth navigation. Our team worked closely with maritime authorities and local stakeholders to ensure all permissions were obtained, guaranteeing a safe and efficient transfer.

Once in Batam, we facilitated the swift import and customs clearance of essential ship spares, ensuring that all components required for the repair were available without delay. With repair specialists flying in from abroad, we managed their visa applications, coordinated their arrival schedules, and provided personalized airport transfers from Changi Airport to the vessel. Our team ensured the technicians’ journey was as smooth as possible, allowing them to focus entirely on the repair work. 

Midway through the repair period, the vessel’s captain reported that a crew member required urgent medical attention. Responding immediately, our team secured the necessary shore pass for the crew member and arranged transportation to a local hospital. This quick action ensured that the crew member received timely medical care, reflecting our dedication to prioritizing the well-being of everyone onboard. Throughout the process, we kept all relevant parties informed, ensuring transparency and efficiency.

During the two weeks of repair, our team’s efforts extended to handling daily operational needs, liaising with shipyard personnel, and addressing any unforeseen challenges. Our proactive approach and attention to detail ensured that the repair schedule progressed without major disruptions. The trust placed in us by the vessel’s owner and crew was met with a consistent display of professionalism and reliability.

At the conclusion of the repair period, all tasks were completed successfully, and CIC OSLO was able to depart on time, meeting the strict deadline set by the ship’s owner. This outcome highlighted our capability to manage even the most complex situations while adhering to tight schedules.

This project reaffirmed PT. Bisa Jasa Segara’s position as a trusted partner for ship agency services in Batam. Whether it’s managing complex logistics, providing 24/7 support, or addressing unforeseen challenges, our team consistently demonstrates the expertise and dedication needed to deliver results. If you’re looking for a reliable partner to handle your vessel’s needs in Batam, look no further than PT. Bisa Jasa Segara. Your vessel deserves nothing less than the best.